Our privacy policy

Arch (North Staffs) is committed to ensuring that your privacy is protected when you use this website.

If we ask you to provide any information by which you can be identified when using this website, it will only be used in line with this privacy notice.

The type of information we collect
We may collect the following information:

  • Name and postal address
  • Contact information including email address
  • Other personal information relating to online applications
  • Other information relevant to customer surveys and/or offers
  • IP addresses

Why we ask for information and how we use it
We ask for personal/identifiable information:

  • To enable you to apply for a service online
  • To contact you about a submission you have made to the website
  • To analyse and improve our services
  • For internal record keeping
  • For other legitimate business purposes

We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided. We may also use your information to contact you for market research purposes, such as asking you for feedback about the service you have received. We may do this by email, phone or post.

To opt out of getting marketing information and market research contacts from us, email us at info@archnorthstaffs.org.uk

Who we share your information with
We never share your personal information with third parties without your consent, unless it is for a legitimate business reason, required by law or other legal processes, or with a secure contractor who carries out data-processing operations on our behalf. We never sell your personal information.

Permission
By using our website, you are consenting to us using your information in the ways described above.

Security
We will keep your information secure and we use physical, electronic and operational procedures to safeguard and secure any information we collect online.

Passwords
We cannot be held liable for the security of your personal information if you share your passwords with other people.

When you create a password, it is recommended that it is at least 8 characters long, and contains at least 1 capital letter and at least 1 number.

How we use cookies
Like many websites, we use cookies to improve your experience of our website. A cookie is a small text file that is stored on your computer which allows the website to function better. By using our website you consent to us using cookies.

Links to other websites
This privacy notice does not cover the links on this site linking to other websites. We encourage you to read the privacy notices on the other websites you visit. We do not accept any liability or responsibility for other websites’ use of your information or their use of cookies.

Liability
We do not guarantee that the information and materials on our website are complete, up-to-date or free from errors or inaccuracies. We accept no liability whatsoever for loss, damage or expense of any kind arising as a result of or in connection with your use of our website.

Data Protection
We, Arch (North Staffs) Ltd., are committed to protecting your rights and privacy when you use our services. We will comply at all times with the requirements of the Data Protection Act 1998 and any subsequent enactments.

Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last reviewed on 1 March 2016.

How to contact us
If you want any information about our privacy notice, please contact us.