Retail Assistant

Volunteer Role Description

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Volunteer Role: Retail Assistant

Department: Charity Shop

Responsible to: Community Learning Training Officer

Time Commitment: Flexible - minimum of 3 hours commitment per week

To work as part of a team in the day to day running of the shop.

1. Prepare clothing and other shops items, making them ready for display i.e. washing and ironing clothing.

2. To handle telephone calls in a timely and polite manner.

3. To deal with any customer queries.

4. To deal with customers in a polite and courteous manner.

5. Sort out donations made to the shop, including separating wanted and unwanted items.

6. To handle cash from customers that are purchasing items.

7. To keep the shop clean and presentable.

8. Prepare promotional materials for the shop i.e. promoting sale items

9. To attend training and other support meetings as necessary.

10. To uphold Arch policies such as the equal opportunities and health and safety policy.

Your main base of work will be in 65 Church Street, Stoke, and Arch Head Office, Canalside, Pelham Street, Hanley, as and when required.

Volunteer Role: Shop Assistant
Department: Charity Shop

Criteria/Categories

Essential

Desirable

Experience/Special Knowledge/Skills

An interest in volunteering within a shop environment.

The ability to volunteer as part of a team of people from different backgrounds.

Ability to communicate effectively with other volunteers, customers and Arch staff.

Basic Computer Skills.

Ability to carry out tasks such as washing and ironing.

Ability to handle cash; taking money from customers and giving change.

Personal Qualities/Attributes

A polite and courteous manner.

Reliability and the ability to meet agreed deadlines.

A commitment to the organisations vision, values and mission.