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- Refugee Support
'Arch is good. We come often with many problems. And always, always help us. They speak easy, good English. Arch is like family.' - Abdul and Abdull, Afghanistan.
'I went to Arch who helped me get things for my house. They also showed good ways to pay my bills. I will always go there when I need help.' - Selem, Eritrea.
The Blue Mountain Refugee Resettlement Service is provided by Blue Mountain and Arch.
We can help you do things like:
- Settle into your new home and the local community
- Get affordable furniture
- Set up your utilities, like gas, electricity and water
- Claim all the benefits you are entitled to
- Find the health care services you need
- Find out about and apply for schools
- Develop your skills to help you live independently
- Find work, training and education
- Find things to do in your leisure time
- Deal with official forms and letters
- Register with a local doctor and dentist
- Understand your rights and responsibilities as a tenant
Sorry, we can't do things for you like cooking a meal, cleaning or personal care, but we can advise you on how to do them yourself or help you get help from other agencies.
How to apply for the service
You can get in touch with us directly, or be referred to us by another agency. If you are receiving help from another agency you can ask them to refer you to us.
You can contact us by any of the following:
Telephone 01782 572288 or 204479
Write to Arch, Canalside, Pelham Street, Hanley, Stoke on Trent, ST1 3LL or Blue Mountain, 308 London Road, Stoke on Trent, ST4 5AB
Here are a few comments which refugees have made about themselves and how Arch helped them.
"I am in England; I am free, I am free!"
"Arch has provided a valuable service to me, being young and a single parent. The help I have received has been above and beyond excellent."
"Iran-Iraq war...yesterday's nightmare. My youth was lost in the savagery and waste of war. Damaged...but not destroyed. Thanks to Britain a new birth, fresh hope. I can dream again."
"I miss my family at home. I always cry at night. I do not know if they are still alive. I feel safe here."
"I miss my mother. We want peace in our country. I love England."
"I miss my home. I came to England for peace. I was in danger in my own country."
"The service I have received was very valuable as I was homeless and a place was found very quickly for me, and the support after moving in has been excellent."