Elizabeth House Administration Support

Volunteer Role Description

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Volunteer Role: Administration Support

Department: Elizabeth House

Responsible to: Project Manager and Coordinator

Time Commitment: Minimum of 2 hours per week

Main purpose of voluntary role:

To assist the duty staff in maintaining the smooth running of the Duty Office and administrative systems

Tasks Description:

To assist the Duty Staff with the general administration of all office systems.
To provide administrative support as requested to the project team, Coordinator and Manager
Any other appropriately agreed tasks

Volunteers are reminded to:

1. Adhere to the principles of confidentiality, for example do not discuss your customer's details out in the public domain including your home environment.

2. Adhere to the principles of equal opportunities. Arch recognises the fundamental importance of equal opportunities both as an employer and in its role within the wider community. The organisation is committed to eliminating discrimination and encouraging diversity amongst its workforce.

3. Adhere to clear boundaries, for example to not give out your telephone number, do not give or receive any gifts however small or second hand they may be, and never led, give or accept any money.

Conditions of Role:

The agreement between Arch and the volunteer is not intended to be a legally binding contract between the parties and may be cancelled at any time at the discretion of either party. Neither of us intends any employment relationship to be created either now or in the future.

Prospective volunteers for Arch will receive relevant training pertaining to their area of work, followed by an induction period of one full day.

Your main base of work will be in Hanley, Stoke on Trent, and/or at local satellite sites. There may also be occasions where visits to relevant agencies or events are necessary.

Person Specification

Volunteer Role: Administration Support
Department: Elizabeth House

Criteria/Categories

Essential

Desirable

Experience/Special Knowledge/Skills

An interest in volunteering within a busy office environment.

The ability to volunteer as part of a team of people from different backgrounds.

An understanding of, and commitment to, confidentiality.

Basic Computer Skills.

Personal Qualities/Attributes

A polite and courteous manner.

Reliability and the ability to meet agreed deadlines.

A commitment to the organisations vision, values and mission.

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