Domestic Violence Administration Assistant

Volunteer Role Description

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Volunteer Role: Administration Assistant

Department: Domestic Violence Services

Responsible to: Domestic Violence Manager/Coordinators

Time Commitment: Minimum1 day per week

Main purpose of voluntary role:

To provide administrative support to the Project Workers, Coordinators and Service Manager

Tasks Description:

To ensure that records and information systems are maintained
To maintain appropriate manual and computerised databases as requested
To carry out basic office duties including: word processing, photo copying, answering the telephone, and general filing.
To ensure adequate supplies of paperwork stock, photocopy and replenish where required.

Volunteers are reminded to:

1. Adhere to the principles of confidentiality, for example do not discuss your customers details out in the public domain including your home environment.

2. Adhere to the principles of equal opportunities. Arch recognises the fundamental importance of equal opportunities both as an employer and in its role within the wider community. The organisation is committed to eliminating discrimination and encouraging diversity amongst its workforce.

3. Adhere to clear boundaries, for example to not give out your telephone number, do not give or receive any gifts however small or second hand they may be, and never led, give or accept any money.

Conditions of Role:

The agreement between Arch and the volunteer is not intended to be a legally binding contract between the parties and may be cancelled at any time at the discretion of either party. Neither of us intends any employment relationship to be created either now or in the future.

Prospective volunteer for Arch will receive relevant training pertaining to their area of work, followed by an induction period of one full day.

Your main base of work will be in Hanley, Stoke on Trent, and/or at local satellite sites. There may also be occasions where visits to relevant agencies or events are necessary.

Person Specification

Volunteer Role: Administration Assistant
Department: Domestic Violence Services

Criteria/Categories

Essential

Desirable

Experience/Special Knowledge/Skills

An interest in volunteering within a busy office environment.

The ability to volunteer as part of a team of people from different backgrounds.

An understanding of, and commitment to, confidentiality.

Basic Computer Skills.

Personal Qualities/Attributes

A polite and courteous manner.

Reliability and the ability to meet agreed deadlines.

A commitment to the organisations vision, values and mission.

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